Privacy Policy

Last Updated:

1. Introduction

Try-On Twin ("we," "our," or "us") is a Shopify application that provides virtual try-on functionality for apparel stores. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our application.

By using Try-On Twin, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our application.

2. Information We Collect

2.1 Information from Store Owners (Merchants)

When you install and use Try-On Twin in your Shopify store, we collect:

Shop Information: Your shop domain, shop name, and Shopify account details
Subscription Data: Subscription tier, billing information, usage statistics, and trial status
Product Settings: Information about which products and collections have try-on enabled
Onboarding Status: Progress through the app setup process
Session Data: Authentication tokens and session information required for app functionality

2.2 Information from Store Customers

When customers use the try-on feature on your storefront, we collect:

User Photos: Full body and top half photos uploaded by customers for virtual try-on purposes
Try-On Results: Generated images showing products on the customer
Customer Identifiers: Shopify customer ID (if logged in) or guest session ID (if browsing as guest)
Product Information: Product IDs, titles, handles, variant information, and product images used for try-on
Usage Data: Try-on requests, timestamps, and user feedback
Technical Data: User agent strings and browser information (for compatibility and debugging purposes)
Activity Tracking: Timestamps of user activity to manage data retention

2.3 Automatically Collected Information

We automatically collect certain technical information, including:

Error logs and diagnostic information (via Sentry, with sensitive data removed)
Usage analytics and performance metrics
System logs and debugging information

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide virtual try-on functionality and process customer requests
Image Processing: To generate try-on results by combining customer photos with product images
Account Management: To manage your subscription, track usage, and provide billing services
App Functionality: To enable product-specific try-on settings and store configuration
Customer Support: To respond to your inquiries and provide technical support
Error Monitoring: To identify and fix technical issues (using Sentry, with sensitive data removed)
Analytics: To track conversion rates and analyze app performance
Compliance: To comply with legal obligations and enforce our terms of service

4. Data Storage and Security

4.1 Storage Locations

Your data is stored using the following services:

PostgreSQL Database: Metadata, customer identifiers, product settings, and usage data
Vercel Blob Storage: User photos and try-on result images
Sentry: Error logs and diagnostic information (with sensitive data removed)

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your data, including:

Encryption of data in transit using HTTPS/TLS
Secure authentication and access controls
Regular security assessments and updates
Limited access to personal data on a need-to-know basis
Automatic removal of sensitive data from error logs

5. Data Retention

We retain your information for the following periods:

User Photos: Retained for 60 days after the customer's last activity, then automatically deleted
Try-On Results: Retained for 30 days from creation, then automatically deleted
Customer Identifiers and Activity Data: Retained for 60 days after last activity, then automatically deleted
Store Owner Data: Retained for as long as your subscription is active and for a reasonable period thereafter for legal and accounting purposes
Error Logs: Retained according to Sentry's retention policies (typically 90 days)

When you uninstall the app, we will delete your store's data within 30 days, except where we are required to retain certain information for legal or accounting purposes.

6. Data Sharing and Third-Party Services

6.1 Third-Party Service Providers

We use the following third-party services that may process your data:

Vercel: For hosting, image storage (Vercel Blob), and infrastructure services
Sentry: For error monitoring and diagnostic services (sensitive data is removed before transmission)
Google Generative AI: For processing try-on image generation (images are processed but not stored by Google)
Shopify: For app platform services, authentication, and data access through Shopify APIs

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6.2 Data Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a business transfer (merger, acquisition, etc.)
With service providers who assist us in operating the app (as described above)

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your personal information
Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Try-On Twin is not intended for use by children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your data receives adequate protection, including through contractual agreements with our service providers.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain user sessions, track activity, and improve app functionality. We do not use cookies for advertising or third-party tracking purposes. You can control cookies through your browser settings, though this may affect app functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Compliance with Regulations

We are committed to complying with applicable data protection laws, including:

General Data Protection Regulation (GDPR) for users in the European Economic Area
California Consumer Privacy Act (CCPA) for users in California
Personal Information Protection and Electronic Documents Act (PIPEDA) for users in Canada
Other applicable privacy laws in your jurisdiction

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: argowebapps@gmail.com
App Name: Try-On Twin
Platform: Shopify App Store

For Shopify-specific privacy inquiries, you may also contact Shopify's Privacy Officer at privacy@shopify.com.

14. Shopify's Role

Try-On Twin is a third-party application available through the Shopify App Store. Shopify acts as a platform provider and may collect certain information in connection with your use of the Shopify platform. For information about Shopify's data practices, please review Shopify's Privacy Policy.

This Privacy Policy applies only to Try-On Twin's collection and use of your information. We are not responsible for Shopify's privacy practices or the privacy practices of other third-party services you may use in connection with your store.